NYSTCA - Clerk User Group Meeting

BAS was a gold sponsor at the 34th Annual NYSTCA conference held on April 17th- 20th, 2016 at the Saratoga Hilton in Saratoga Springs, NY.

Our annual Clerk User Group meeting was another huge success with over 80 customers that attended.

 We reviewed the upcoming Clerk update, which will be released this spring and hosted an informative Q & A session. 

Many prizes were awarded and a good time was had by all.

The staff at BAS would like to thank everyone that attended!

 

/12

Spring 2016

Spring is the time for plans and projects.

We are pleased to announce several new software initiatives that will result in a more efficient internal operation and/or allow residents a more convenient way to renew local licenses and permits.

Online Dog License Renewals

This add-on module has been live for many customers; it’s a very simple process- residents can access their dog records via the Internet and complete the renewals if the rabies certification period has not expired. The fees can be paid by credit/debit card or electronic check; the resident receives an email confirmation of the transaction and the dog license renewal is posted to the BAS Dog module in use in your department- no manual data entry is required.

pdf Online Dog Licensing (808 KB)  

Read more: Spring 2016

New Services

BAS now offers Web Design Services & Online Backup Services

banner 01 banner 02 banner 03 3

E-Government and Systems Integration: Keys to Efficiency and Cost-Effectiveness

By George Vitti, Founder and President, Business Automation Services (BAS)

Reprinted with permission, Association of Towns 2013.

 

With today’s fiscal constraints, more than ever local governments are looking toward technology solutions to streamline their internal processes, control overhead, offer a higher level of service to residents and ultimately reduce their long-term operating costs. On the surface this may seem like a daunting task, but these goals can be achieved.

Let’s first take a look at e-government which has been defined by the Center of Technology in Government as “the use of information technology to support government operations, engage citizens and provide government services.” There are many examples of residents having access via the web to information e.g. Board/Council meeting agendas/minutes, zoning laws, printable forms, etc. In addition, the Internet allows residents to do business with their municipality; as examples, our company has implemented:

1.  Online Dog License Renewals - residents can access current dog license information via the Internet and if the license renewal period falls within the rabies certification period the renewal license fee can be paid by credit/debit card or electronic check; the resident receives a receipt and the renewal transaction is posted to the Municipal Clerk’s in-house dog licensing system without the need for manual data entry. Residents do business remotely and the entire process is quicker and more efficient than before.

2.  The 24 X 7 Tax Office - an Internet portal of all the tax bills and payments is maintained; taxpayers can pay their bill by credit/debit card or electronic check as well as view/print tax information needed (e.g. tax bill or receipt for filing April 15th income taxes). Online payments as well as tax payments made at the local municipal office are seamlessly synchronized to the Internet database allowing residents, attorneys, banks, title & mortgage companies, realtors, etc. to access up-to-date payment status (paid/unpaid), which significantly reduces the volume of calls to the tax collector’s office. More convenience, greater efficiency and more cost effective is a win/win for everyone!

3.  Web Portal (Constituent Service Request System) - allows citizens to report problems or issues such as potholes, broken streetlights, garbage, etc. or retrieve information on the status of a permit, inspection, complaint, etc. These systems engage residents and provide a platform for government to be more responsive to the needs of its residents in a way that clearly improves the quality of service and generates a “feel good” attitude toward their municipality.

There are many more examples of e-government applications currently available or under development; over time, the impact will be significant as residents become more comfortable doing business with their municipality there will be less disruption of municipal staff to service information requests or to enter various transactions for processing. 

Another key to efficiency and cost effectiveness is systems integration i.e. the ability for various software applications to retrieve/share data that is relevant to the task at hand. The problem that many municipalities have is their departmental software was designed for a specific office; their databases are isolated and cannot be accessed from other areas (departments) that need to view or utilize specific information in a work process or procedure. As an example, to issue a building permit, even though most of the parcel information needed (owner name & address, type of property, etc.) is available in the Assessors’ database, the required information for a building permit has to be manually entered into the permit system instead of electronically retrieved for inclusion in the permit process.

For departmental systems to interface with each other, they need to be designed to capture information where it originates and share that data as part of an enterprise-wide system. The ability for systems to work together within a municipality pays big dividends in terms of improved productivity for the departments. In addition, collaboration or communications (in terms of sharing data) between municipalities, counties and/or state agencies is dramatically improved.

Next generation software with built in interfaces and integration capabilities along with standardized relational database structures will enable municipalities to improve internal work processes and streamline their operations to levels that will result in a major transformation in how government works and cost-effectively delivers services to residents.

Adopting an “e-government/systems integration” focus for the future requires municipalities to purchase and implement modular software applications that will satisfy immediate priorities and, over time, budget for the additional software needed as funding becomes available. The return on investment will be measured in terms of operational efficiencies and the higher levels of service that residents require and expect.

Customer Testimonials

  • -Jennifer Gruschow, Village Clerk/Treasurer, Village of Rushville

    Simple and Successful

    BAS offers top of the line municipal software that comes with the most personable, knowledgeable and helpful support staff possible. This is a combination that is hard to find and certainly hard to beat!
  • -Brad Hammond, Chief Building Inspector, Town of Riverhead

    Very Helpful

    We really appreciate all the help and expertise you have been able to provide. While there are so many disparate issues and difficulties in selecting, purchasing and implementing a new database system, it has been a relief that BAS has employees to ensure that what is advertised becomes reality.
  • -Roger Gallant, Building Inspector, Town of Huron

    BAS IT Services Satisfaction

    BAS upgraded our Network and computers at the Town of Huron and became our on-contract, out sourced IT Help desk in January of 2011. We had already been using a few of the BAS Software products with favorable results and so it seemed to be a good fit to inquire about IT assistance. BAS IT Services found solutions that have worked for the Town and at affordable rates. BAS has an outstanding reputation and really understands local government needs. In our experiences, they’ve always delivered the highest level of customer service. The IT Techs we have worked with at BAS are intelligent, patient, friendly, and professional. We are looking forward to continuing our relationship and partnership into the future together.
  • - Martha Maywalt, City of Syracuse Director of Pre-development Neighborhood & Business Development

    Greater Productivity

    IPS has provided greater productivity for many aspects of the City of Syracuse’s operations, for the benefit of citizens, developers, and City staff. The Complaint Module provides Code Enforcement and Public Works a means to more efficiently manage and track high volumes of varied activities, and the Web Portal allows constituents to enter and track complaints and service requests online. Using Workflow for interdepartmental reviews of permit and zoning plans has made review processes transparent and more efficient, automatically notifying the applicant and other reviewers of relevant results. Access to information tracked by multiple departments has made IPS an invaluable tool for planning and resource allocation.
  • - Jean Klatt, Town Clerk, Town of Gaines

    One of the Best Investments My Town has done in Software

    Within our first year of implementing the BAS Utility Billing Software the Town of Gaines has already been able to recognize that the process and results have been so much more simple and successful than with our previous billing software. The Town most definitely would recommend the BAS Utility Billing program to any interested parties, but all BAS software as well.
  • - Donna A. Combs, Town Clerk/Collector, Town of Warrensburg

    Efficient & Ease of Creating Reports

    The BAS Tax Application program is one of the best investments my town has done in software programming. The program is user friendly, saves time and allows my data to be easily retrieved for my customers as well as meeting all of the State requirements for tax reports due to my town. I have total confidence in the program.
  • - Delores Musone, Building Dept. Account Clerk, Town of Wallkill

    More Effective in Assisting our Citizens

    The Town of Wallkill Building Dept. has had a very positive experience with the IPS program. We are able to do many involved tasks much more efficiently and in much less time than before. The ease of creating reports such as individual inspections, cash, monthly permits, Dodge Report, fire inspections & complaints is incredible! Many in the department also like the capability to scan documents into an individual permit file and also the ability to put in notes to clarify ‘special’ situations and directions. The BAS support staff is always very helpful and is always open to our individual needs.
  • - Don Mekulik, CPCA, Town of Hamptonburgh

    Seamless Processing Service

    The BAS building department programs have assisted our building department to run more efficiently and become more effective in assisting our citizens. The staff at BAS has always been available to assist whenever we have questions.
  • - Becky Connolly, Town Clerk, Town of Somerset

    Best Money the Town Ever Spent

    Expanding services to the residents is one of my top priorities. I had numerous requests for credit card use so I felt that was a service that we could offer. Processing the charge is seamless and offers our residents another payment option.
  • -Judith Crawford, Receiver of Taxes, Town of Beekman

    100% Satisfied

    I have had the Internet Tax Application for over a year now and it was the best money the Town ever spent. It has cut down tremendously on the number of title company calls and even homeowner calls for April tax information. With this application available to the public at any time with paid information included it literally means your office is open 24/7 for your taxpayers. What more could they ask for! It sure does work for me.
  • -Ryan J. Lashway, Technology Coordinator, Town of Queensbury

    Very User Friendly

    With the support BAS offers and the speed of upgrades to comply with new State regulations, I can finally say we have found our solution for Animal Control and we are 100% satisfied.
  • -Brenda McConnell, Clerk-Treasurer/Tax Collector, Village/Town of Brownville

    I have used the BAS tax collection software for many years. I want to express my continued satisfaction with this program. It is very user friendly allowing me to do my tax work promptly and accurately. I would also like to commend the BAS staff. If ever I have a problem I know when I call my questions will be answered both promptly and courteously.
Next
Prev

Login