It’s with great pride that I look back on 30 years of effort since our formation in 1987 that has resulted in serving a municipal client base of 800+ local governments in six states (see our company profile).
In our home State of New York we are the leading supplier of a broad range of software applications that are designed to transform the way government works by improving internal processes/procedures and providing our clients the ability to deliver a higher level of services to their residents through the use of the latest e-government technology.
The growth that we have enjoyed over the past 30 years is due to the close working relationships our staff establishes with our clients who provide valuable input regarding the functional requirements of the software to be designed and developed. This collaborative effort ensures our software design and associated functionality will meet the needs of our clients.
Our staff not only brings a wealth of knowledge regarding the operational needs of municipal government but is also committed to providing the highest level of service possible as well as the continued development of innovative software solutions. In addition to using our software many of our clients rely on BAS to design/host their websites and also utilize the capabilities of our IT Division.
With more than three decades in the market BAS has differentiated itself by providing proven technology solutions, outstanding customer service that exceeds client expectations and a level of expertise that very few other companies can match.
We are very proud of our accomplishments in a market that we love to serve due to the satisfaction we gain by helping to “transform the way government works.”
Business Automation Services, Inc. is dedicated to serving the local government market by providing quality software solutions and services to municipalities. BAS has a full suite of software programs including Code Enforcement, Fire Inspections, Permits, Planning/Zoning, Tax Collection, Municipal Accounting, Utility Billing, Clerk Licensing and Animal Control. We also offer a complete package of IT Services including Network Management, Network Planning/Needs Assessment, Internet Backups, Disaster Recovery as well as Website Design.
BAS has been providing software solutions to municipal government for over 30 years, which includes over 800 municipal clients in various states. We are located in Saratoga County, New York and employ a professional staff of 40 people dedicated to servicing the local government market. Our commitment to develop quality software and to provide the best possible service and support to our clients is second to none!
BAS software uses the latest Microsoft Windows development tools (.NET, SQL Server) and is designed for ease of use and quick access to the information or process that is needed. Our integrated design provides the foundation for e-government applications that allow residents to do business via the internet, e.g. payment of property/school taxes, renewals of dog licensing, etc.
Our software is designed to improve workflow and productivity. Every BAS software product is updated (with new features and functionality) at least annually. To ensure that updates address the needs of our clients, BAS sponsors annual User Group meetings for each major product line. These meetings are an opportunity for clients to meet with BAS staff (and each other) to share ideas and suggest enhancements for future updates.
An unwavering focus on customer service is a distinguishing characteristic of BAS. Ninety percent of incoming support calls are handled immediately; the balance are usually resolved within 15 to 30 minutes after initial contact. Emergency support after normal business hours (nights, weekends, holidays) is included in our annual support agreement.
Please visit our Software Solutions page or contact us directly to find out how our programs can help your municipality! If you are interested in joining the BAS Team, please check our job opportunities.
Please take a moment to download our pdf Company Profile (484 KB) .
BAS offers support 24 hours a day, 7 days a week. Whether it’s during normal business hours, or at 10pm, we’ve got you covered.
At BAS, we stand by our products. With software updates, monthly tip sheets and user group meetings throughout the year, you’ll always be up to date on the latest information.