A new BAS initiative is the development of an online (Internet based) Constituent Service Request System (CSRS) to allow residents to log requests and the municipality to track related actions and final resolution.
Preliminary Core Features and Functionality:
The System tracks each request and allows management to monitor the timeliness of responses and also to identify trends or problem areas that may need additional attention. For BAS clients, the system provides integration to the “back-end” software currently in use by the municipality.
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